Effective Date: August 18, 2026
At A Heart To Serve, we are committed to providing high-quality digital professional-development content, workplace-wellness resources, and personalized professional-development services.
Because our products and services are delivered in different formats, refund and cancellation terms vary by offering. Please review this policy before completing a purchase.
Because digital products may be delivered or made available immediately after purchase, digital-product sales are generally final once the product has been delivered, downloaded, accessed, viewed, streamed, or emailed.
Digital products may include, but are not limited to:
Refunds are generally not available after a digital product has been successfully delivered or accessed.
However, we will review refund or replacement requests when:
Purchasing a digital product does not transfer ownership of the underlying intellectual property. Digital products are provided for the purchaser's personal educational and professional-development use and may not be reproduced, redistributed, shared, or resold without written authorization from A Heart To Serve.
If you experience difficulty accessing or downloading a purchased digital product, receive a corrupted or incomplete file, or receive the incorrect product, please contact us within 7 days of purchase whenever reasonably possible.
Please include:
When a technical or delivery problem can be verified, A Heart To Serve will first attempt to resolve the issue by providing technical assistance, a replacement file, or a new access or download link at no additional charge.
A technical issue does not automatically qualify a purchase for a refund when a functioning replacement can reasonably be provided.
A Heart To Serve may offer private workplace wellness and professional-development coaching individually or as part of selected premium packages and bundles.
Requests to cancel or reschedule a scheduled session should be submitted at least 24 hours before the scheduled start time.
When at least 24 hours' notice is provided, an eligible session may generally be rescheduled without penalty.
Appointments canceled with less than 24 hours' notice, late cancellations, and missed appointments may be considered forfeited and may be nonrefundable.
A Heart To Serve may, at its discretion, provide a one-time rescheduling opportunity or account credit when unusual or emergency circumstances reasonably justify an exception.
If A Heart To Serve must cancel a paid coaching or professional-development session, the customer will be offered:
Some packages may combine digital products with private coaching or another personalized service.
Once the digital portion of a bundle has been delivered, downloaded, accessed, viewed, streamed, or emailed, the value assigned to that digital content may be nonrefundable.
Cancellation or rescheduling of the coaching portion of a bundle remains subject to the applicable 24-hour cancellation policy.
Any additional bundle-specific terms will be disclosed in the product description or at the time of purchase.
A Heart To Serve may occasionally offer live or recorded virtual workshops, webinars, presentations, or other educational programs.
Refund, cancellation, transfer, and access terms may vary depending on the specific offering.
When an individual program has its own cancellation or refund terms, the terms displayed during registration or purchase will apply.
If A Heart To Serve cancels a paid live program, registered participants will generally be offered:
Recorded or on-demand programs that have already been accessed are treated as digital products and are subject to the digital-product provisions of this policy.
If you believe you were charged more than once for the same transaction, please contact A Heart To Serve promptly.
Verified duplicate charges will be corrected and the duplicate amount refunded to the appropriate payment method whenever reasonably possible.
If you believe the amount charged differs from the amount displayed at the time of purchase, please contact us so the transaction can be reviewed.
Promotional codes, discounts, complimentary downloads, bundled pricing, and limited-time offers may have separate eligibility or redemption requirements.
Unless otherwise required by law:
A Heart To Serve may use third-party platforms to process payments, deliver digital products, host media, schedule services, or provide access to educational content.
Refund processing times may depend on the applicable payment processor, financial institution, or platform.
Approval of a refund by A Heart To Serve does not necessarily mean funds will appear immediately in the customer's account.
We want customers to receive the product or service they purchased in the format represented at the time of purchase.
If you experience a delivery problem, technical issue, incorrect product, billing problem, or another concern related to a purchase, please contact us so we have an opportunity to review and resolve the matter.
Customer satisfaction does not override the final-sale provisions applicable to successfully delivered digital products, but we will make reasonable efforts to correct legitimate technical, delivery, and transaction issues.
A Heart To Serve provides digital professional-development content, workplace-wellness education, publications, media, coaching, and related resources for educational, informational, professional-development, and general wellness purposes only.
Our products and services are not medical treatment, mental-health treatment, psychotherapy, diagnosis, legal advice, financial advice, employment-law advice, or another licensed professional service.
Participation in A Heart To Serve programs or services does not establish a therapeutic, medical, psychiatric, counseling, attorney-client, financial-advisory, or other licensed professional relationship.
Individuals should seek guidance from an appropriately qualified professional when circumstances require professional medical, mental-health, legal, financial, or other licensed assistance.
A Heart To Serve may update this Refund, Cancellation & Digital Product Policy as our products, delivery methods, services, technology, or legal obligations change.
The most current version will be posted on AHTSHub.com with an updated effective date.
Changes will not retroactively alter the terms applicable to an already completed purchase unless required by law or agreed to by the affected customer.
Questions regarding purchases, digital-product access, billing, cancellations, scheduling, or this policy may be submitted through the contact form on AHTSHub.com.
A Heart To Serve Coaching & Events
Columbus, Ohio
Website: AHTSHub.com
Last updated: August 18, 2026
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